Heat Pumps, Troubleshooting E03 Error Code

The E03 code means there is insufficient or no water flowing through the heat pump. To fix this issue, try these steps:

 

Check the water pump:

  • If the heat pump has its own independent water pump, ensure the water pump is working and is primed. If not, follow the water pump priming instructions.
  • If the heat pump is inline with your filtration system, ensure water flows through filtration system. Check filter pressure, visible water flow, and that the filter pump is primed.

How to prime a pool water pump

Adjust the bypass valve:

The bypass valve adjusts how much water goes through the heat pump, and how much goes back to the pool without entering the heat pump. Adjust flow through the bypass valve in order to direct more flow to heat pump:

  1. Close the valve to Position A
  2. Turn on the circulation water pump
  3. Slowly open the valve towards Position B until the display error code of “E03” disappears.
  4. Once the message clears, the display will show the current water temperature. Starting sequence will begin after that.

Possible blockage

Ask you pool service technician to inspect the water pipes for any possible blockage.

Flow switch

If the previous steps do not clear the E03 message, you might have a faulty flow switch. Please complete the form below to request a service call:

Service Request Form

Contact Details

Name(Required)
Address(Required)

Property Details

Roof Height(Required)
Roof Pitch(Required)
Is there access to the property anytime?

System Details

Further Details & Attachments

Drop files here or
Max. file size: 3 MB, Max. files: 5.

    Service Charges

    In the instance that works are not covered under warranty, the service technician will determine on-site of any applicable charges. The Standard Service Call Fee is $250 plus parts and labour (charged per hour in 15 min blocks). Extra travel charges may apply for regional areas. Any materials required are price on application. Payment in the form of COD or credit card details (provided in person or via phone) must be arranged prior to the commencement of any work.
    Would you like a site visit?(Required)
    Confirmation(Required)
    This field is for validation purposes and should be left unchanged.